HelpDesk Results for July
Documented tickets: 240
Closed on First Contact (CoFC): 181
CoFC percentage: 75%
Staff that achieved respective CoFC goals: Brian Behling 80%, David Corpstein, TA 69%, Doug Waller MPLS 97%, Lincoln Scully MPLS 91%, Camden Webster 59%, Owen Kuemerle 92%, Amanda Frost 60%, Ryan Ballanger and Heidi Johnson 100%
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