Friday, February 18, 2011

Deletion of Tegrity Recordings

The IT department will delete Tegrity recordings from the SMU Tegrity database on March 1, 2011.

Only Tegrity files from the semesters of 2009W3 and 2009M3 or prior, will be deleted.
2010W1/2010M1/2010M2/2010W2 will remain intact, as well as any organizations or courses that don't match that naming criteria.
If there are recordings you would like to keep from a previous semester, there are 3 options available to you.
1) Move those recording(s) to a current semester offering.
2) Create an Image CD of the classes you would like to archive. This process zips up the recordings into a file that you can then extract and save.
3) Log a call at the Helpdesk to request that we not delete those class recordings.
The HelpDesk will need to have the specific course ID to pass along to IT staff.
Please email helpdesk@smumn.edu, or call ext. 7800, if you have any questions or concerns regarding this matter.
Please note:
-- that unless you contact the Helpdesk, all Tegrity files from 2009W3 and 2009M3 and prior semesters, will be deleted.
-- this will only delete Tegrity recordings,  it does not affect the course listings in Blackboard in any way.
Thank you for your cooperation,
SMU IT Dept.

Tegrity and USB Device Conflict

The latest Tegrity update has caused issues with USB devices.  It was brought to our attention that USB mice, USB thumbdrives, and other USB devices cause Tegrity to crash.  Until this issue is resolved, please move any USB thumbdrive content onto the desktop before starting Tegrity.

HelpDesk Incidents Documented January 2011

Grand Total of Incidents: 700
Closed on First Contact (CoFC): 443
Closed on First Contact %: 63% Goal is 50%

Number of HelpDesk and iT staff creating an incident: 37
Number of Staff achieving 50% CoFC goal: 25 or 68% of staff.

80 – 100% club: Becca Sandager, Amanda Frost, Joel Lynch, Chad Colt (MPLS campus), Amy Streit, Heidi Johnson, Heather Ludwig, Chris Sanstead, Trevor Woggon, and Ryan Ballanger

50 – 80% Club: Brian Behling, Emily Degallier, Camden Webster, Chase Davidson, Bridget Ryan, John Uhal, Mitch Lawler, Joann Kirsch, Emily Laurin, Heather Hurner, Chris Froelich, David Corpstein, Melanie, Krivachek, Brandon Lovera, and Jill Congdon

Thank you to these staff members and all iT and HelpDesk staff for working to achieve our goals.


How the incidents got to the HelpDesk








Phone - in-person: 356 incidents, 51% % of total
Email: 195, 28%
Walk-up to HelpDesk: 78, 11%
iT Staff initiated: 29, 4%
Online: 25, 4%
HelpDesk VM Winona: 11, 2%
Walk in TC iT Office: 3, 0%
HelpDesk VM MPLS: 2, 0%
Stopped in Public: 1, 0%

Install Programs via Control Panel

Saint Mary's has several programs that may be of use to faculty, but are not installed on your computer by default. To see what is available, go to your Control Panel and click on Run Advertised Programs.  If you see something you'd like, just click it to install.  It's that easy!