Thursday, October 7, 2010

Go to Educause Without Leaving Campus

Go to Educause without leaving campus. The Information Technology department has registered for the annual Educause conference "Online edition". The online conference will be held from 9:30am, Wednesday, October 13th, to 1:30pm Friday, October 15th. Please join us at any point throughout the conference in Saint Marys Rm 8 (Training Lab).

The conference agenda is located at http://www.educause.edu/E2010/Program/Online?tz_select=America%2FChicago.

If there are any particular sessions that catch your interest please contact Sarah Bearbower at 507-457-1635 or sbearbow@smumn.edu.

Move-in Weekend Stats

HelpDesk Technical Assistants and iT staff had what we consider a fairly successfull move-in weekend and beginning of the school year.
-From August 26th through September 6th, the HelpDesk documented 446 incidents and 176 were Closed on First (initial) Contact (CoFC) for a percentage of 39%.
-September 7th through September 13th documuented 163 incidents and resolved 91 on initial contact for CoFC percentage of 56%.
These numbers include regular HelpDesk support needs and the arduous process of assisting our residential students "Get Connected" to the ResHall network (ResNet).
The September numbers are 614 incidents documented via the HelpDesk with 259 or 42% Closed on First Contact.

As always, please contact the HelpDesk with technical support needs, questions or issues.
Remember to include A/V (Tech) support requests with your room request in FSDirect.

HelpDesk and iT staff would like to thank you for your patience during the hectic 1st month of the academic year.

Brian

Guests on Campus

Please contact HelpDesk in advance of guests/vendors of SMU employees or faculty coming onto campus for "official" University or partner business. This is in order for them to access the SMU wireless network if necessary.
We would need to know their name and generic reason for being on campus at least 24 hours before their arrival to campus.
An example would be Barnes and Noble vendor John Jacob Guest speaker for "department name" JoAnn Wingaldering.

This will allow them to access the wireless network using the "guest" role through the NAC, provided the computer being used meets certain criteria. This is similar to what SMU students are required to do for ResNet and wireless connectivity.

Tegrity and Webcasting

Tegrity has introduced another way to make class time available anytime.
To remove the Webcast option from the Tegrity window, do the following:

As an instructor of a course, you can go to the Tegrity Classes link to view the recordings.
Click the Actions menu at the bottom left of the page, and click the drop down arrow and select settings.
Here the instructor can "uncheck" the Enable Webcast, if they don't need the option for this course.
If you decide you need this option back, put a check back for the Enable Webcast.

Why McGraw-Hill Bought a Lecture-Capture Company (Tegrity)

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