HelpDesk Results for 2012/2013 Year

HelpDesk Results for 2012-2013 Fiscal Year

June 2012 - May 2013

 

Documented tickets to HelpDesk: 5779

Documented tickets Closed on First Contact: 3827

Documented tickets CoFC %:  66.2%

 

 

Winona Campus Results:

• Tickets:     4542
• CoFC:       2701
• CoFC %:  59.5%
• Winona CoFC Goal: 58%
• Staff that achieved this goal listed by quantity of documented tickets
• Brian Behling 69%, Tom Plante76%, John Uhal 64%, Owen Kuemerle 75%, Doug Leonard 65%, John Youngkrantz 63%, Amanda Frost 72%, David Corpstein 58%, Bridget Ryan 63%, Paul Thompson 70%, Jocelyn Thompson 69%, Lisa D'Aquisto 59%, Ryan Ballanger 63%, Heidi Johnson 61%, Stephanie Delveaux 60%, Lauren Peters 58%, Taylor Irish 62%, Cody Sprague 65%, Jeff Wieczorek 60%
• 19 out of 39 or just under 50% of iT staff and TA's achieve the CoFC goal of 58% 

MPLS Campus Results:

• Tickets: 1237
• CoFC: 1126
• CoFC%: 91%
• Staff results: Mike Montgomery 82%, Doug Waller 99%, Alex Ajaluwa 91%, Lincoln Scully 93%