February 2013 HelpDesk Stats...

The iT HelpDesk February Results

 

Tickets created: 447

Closed on First Contact: 257

CoFC percentage:  57.5%

HelpDesk Goal: 58%

 

Winona HelpDesk Results:

Tickets: 389

CoFC: 202

CoFC %: 52%

 

Winona HelpDesk Staff that achieved 58% goal:

Brian Behling(iT), Prescilla Ramirez (TA), Owen Kuemerle (TA), Tom Plante (TA),

Heather Ludwig(TA), Stephanie Delveaux(TA), Camden Webster(TA)

 

Minneapolis HelpDesk Staff Results:

Tickets: 58

CoFC: 55

CoFC %: 95%

All staff made CoFC goal.

Thanks Mike Montgomery, Doug Waller, Alex Ajaluwa, and Lincoln Scully.