HelpDesk Incident results for September

HelpDesk documented 700 Incidents for the month of September 2011.

From October 19, 2011

From October 19, 2011

From October 19, 2011

HelpDesk and iT staff Closed 352 at initial contact (CoFC) for a 50% CoFC closure rate. HelpDesk CoFC goal is 55%. This has been increased this year from 50% in 2010-2011 academic year.

HelpDesk TAs and iT staff that personally achieved the 55% CoFC goal:

Brian Behling 67%, Jamie Carreno 80%, Jake Holzer 63%, Jill Congdon 55%, Bridget Ryan 60%, Scott Zengri 75%, Melanie Krivachek 63%, Ashley House 61%, Mark Samson-Ott 56%, Chris Froelich 56%, Ryan Weis 75%, Amanda Frost 57%, Chad Colt (MPLS campus) 90%, Kallie Biermaier 67%, Gary Welch 67%, Jeff Wieczorek 100%, Heidi Johnson 67%, Ryan Ballanger 100%.

It total 18 Tas and It staff achieved CoFC out of a total of 38 staff documenting incidents for September.