Friday, August 26, 2011
HelpDesk Website gets a new look and new functionality
You may have noticed that the HelpDesk website changed dramatically over the summer. The new site uses a knowledge base software, allowing us to create searchable documentation for users to find answers to their questions related to technology at SMU. We are still in the beginning stages, and documents on this site will continue to be developed. Please take a look around and rate documents on their topical relevance. We'll soon add a suggestions area for items that you feel may need additional documentation.
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1 comment:
Definitely a welcome upgrade over the old HelpDesk site, well done!
Only thing I would suggest is the ability for students to either add comments or allow moderated edits (must be approved before they are published) to the articles, à la wiki style.
Also, you might want to check out dotdeb.org apt repositories. Always the most recent versions of PHP there and not too hard to enable. I just noticed you were running PHP 5.3.3, latest is 5.3.8. Silly Ubuntu not updating software for months on end. And upgrade Ubuntu! 9.3 is so old!
No worries, I didn't hax the site, just looking at the HTTP response headers :)
PS: I think it would be cool if you guys ran a WordPress install for the blog instead of using Blogger. And if you guys ever get hit hard on the HelpDesk site or just want some tips for better performance/less memory usage, I'm willing to help/give pointers!
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