Tegrity Update

Over break, Tegrity rolled up a system update part of this update was to fix the playback problems when using the document camera and instructor camera. The classroom computers have been tested with this update and we have not been able to create the audio issue that was occuring previously or noticed any new issues.


Laptop and Tablet users should update their Tegrity recorder prior to teaching classes. If you've had your computer on campus there's a chance that it auto-updated. To see what version you are running, right click on the Tegrity icon in the lower right side of your desktop and choose About from the menu. The update version should be build 7.5.2.849.

To update to this latest release, please log into Blackboard, go to any of your courses, click Tegrity Classes and then select Record a Class from the big button on the top left. (NOTE: you don't actually have to start recording but you need to wait for the Tegrity Recording Window to pop up)

Once the update has installed, be sure to take time to test your tablet/laptop in the classroom that you use the instuctor camera and Elmo.

Here are some additional updates that the update provided.

Improved Performance

Much effort was focused on improving the performance of the Tegrity service. The behind-the-scenes service processes run up to 20x faster in some cases.

Simplified Subscribe Options

Subscribing to audio-only podcasts (MP3), enhanced podcasts (M4B), video podcasts (M4V) and RSS feeds is now as simple as a single click. Subscription icons appear in the lower right corner of the recordings page for a course, next to the Tegrity Connect icon, when a subscription option is enabled by the instructor for that course.

New ‘Help Desk’ Admin Role

A new Tegrity administrator role now exists with restricted admin access for use by institution help desk and IT personnel. This role enables institutions to delegate support tasks to their help desk and IT staff without exposing core Tegrity options and settings. Multiple admins can be created with this role, enabling each individual to have their own login, simplifying management of seasonal or temporary staff.

New Tegrity Support Self-Service Portal

Up to three administrators per customer can now create and track support cases 24/7 using our new integrated self-service portal on help.tegrity.com. Using the portal administrators can open new support cases, prioritize the work on new cases relative to other open support cases, track open cases to resolution, add and view comments for support cases, add relevant attachments to cases, review closed cases, and more.

Simplified Reporting Dates

Based on customer feedback, the reporting dates setting is now simplified. The Weekly Summary and Detailed Reports now present all-time data for reference instead of term-to-date data and the ‘Set Reporting Dates’ admin setting was removed. The reporting dates remain unchanged in the Custom Analysis and Outcome Analysis reports; they are set in the report criteria when running the report.

Improved Recordings/Recorder Monitoring

Recordings and Recorder monitors are now no longer limited to the last 50 recordings or recorders.

Improved Mobile App Viewing Statistics

Users viewing Tegrity content using the Tegrity mobile app for the iPhone, iPad, and iPod Touch, are now included in the Viewing Reports instead of the Download Reports.

Enhanced Support for System-wide Tegrity Implementations

Enables a system-wide implementation, such as a state board of colleges, to centrally control, manage and generate reports for multiple instances of Tegrity. This allows the setting of system-wide policies, which are enforced across multiple Tegrity instances; and provides systems with the ability to generate reports that cover multiple instances. And it does all this while maintaining the ability for each instance admin within the system to manage, as well as control the look and feel, their particular Tegrity instance.