How can I undo a sent email message?

Have you ever clicked "Send" on an email and then IMMEDIATELY noticed a spelling error or that you forgot to attach the referenced attachment? GoogleApps has a feature in it labs called "Undo Send".

This only recalls a message or action, within the time allotted in the settings (10, 20 or 30 seconds). If you notice it 2 minutes after the email is sent, the action cannot be undone.

Here is a link to instructions from Google Help to Enable Undo Send

Undo Send GoogleApps lab setting.

Pleases note: Save the Change on the second part of the instructions. Also, we find 20 seconds to be a decent period of time. Also, you do not have to wait for the Undo countdown to finish if you are confident your email send or other action is good. Go on to your next task.

Brian
HelpDesk Manager, Winona Campus

"Lunch & Learn" How to use Google Mail Filters

Join us on:

March 14, 2012 -12:30 PM to 1:30 PM

or

March 15, 2012 - Noon to 1 PM

to learn about Google Filters.

Gmail's filters allow you to manage the flow of incoming messages. Using filters, you can automatically label, archive, delete, star, or forward your mail, even keep it out of Spam.

Sessions will be hosted in LSH 210 on the Minneapolis campus and HC 23 on the Winona campus. You are welcome to bring your lunch with you to the session.

Suggestions For Wifi Coverage

On our Winona Campus, we are asking for users to identify areas where you get no wireless coverage or areas where wireless coverage seems weak. Suggestions for classroom areas will be relayed to faculty and academic administration for final decisions. However, your suggestions will help us determine need. Please access our Suggestions for Wifi form anytime thoughout the year from the HelpDesk website. 


Note: To submit through the form you need to be logged into SMU GoogleApps.

Guests using SMU wireless network (WiFi)

As the semester continues to move ahead, activity on-campus continues to increase. As activities, events, and happenings ramp up, please remember that the SMU WiFi is not available for public use. If you are having or plan to have a guest or group on-campus and want them to have WiFi via the SMU network, please review the following information:  Guest access to SMU WiFi

Thank you,
HelpDesk and iT staff

Paste from MS Word Mashup for Blackboard

In the past, pasting content from Microsoft Word into Blackboard has caused formatting issues and in some cases caused courses to stop functioning. Please use the Paste from Word Mashup to prevent these issues and make sure your posts appear as intended:

Click here for  more information on how to use this new feature!

Tegrity Server update - February 12th

On February 12th between midnight - 4am the Tegrity server will receive a software update from Tegrity, Inc. We anticipate that this update will fix a few bugs we have seen this semester. We don't anticipate any major changes in usability with this update.

February Technology Lunch 'n Learn

February 8th, 12:30 -1:30 & February 9th, Noon-1:00

The web browser is probably the single most used piece of software in use today. Yet, few people have ever received any help in how to work smarter with this amazing innovation. Please join us in February to:

• Learn 20 tips for working smarter with your browser
• Share your favorite browser tip
• Select your favorite browser for work and home

Sessions will be hosted in LSH 210 on the Minneapolis campus and HC 23 on the Winona campus. You are welcome to bring your lunch with you to the session.

Upcoming Lunch 'n Learn dates:

Topic: How to use Google Email Filters

Mar 14, 2012 12:30 to 1:30

Mar 15, 2012 noon - 1 PM

Topic: TBA

Apr 11, 2012 12:30 to 1:30

Apr 19, 2012 noon - 1 PM

The HelpDesk Techfaq is sporting new features

The Helpdesk Techfaq now features more timely articles that pertain to Campus and University activities, as well as a new feature that allows you to check the status of any issues you've reported to the Helpdesk. Look for the "Check Ticket Status" link in the black banner directly under the Helpdesk logo.

Get Appy with Tegrity and Blackboard

Take your learning on the road with these helpful apps. Follow the links to see if they will work on your mobile device.

Tegrity Mobile App

Blackboard Mobile App (note: Blackboard Mobile Learn App is a free app that only works with wifi or sprint network.)

HelpDesk Stats

• December:

Total number of calls received by the Helpdesk: 432
Total number of calls closed on first contact: 278 (64.4%)

• January:

Total number of calls received by the Helpdesk: 863
Total number of calls closed on first contact: 620 (72%)

HelpDesk TechFAQ Articles

Created or updated in January 2012

Blackboard:

Copy and Paste from Microsoft Word into Blackboard
Making your Course Available
Getting Started with Discussion Boards
Getting Started with Assignments
Copy Course Materials into a New Course
Create an Assignment in Blackboard

Email: WebMail or GoogleApps

Saving your personal address book as a csv file.

DIY: How to move existing mail from OL Interchange to GoogleApps?
Sharing a secondary calendar with others
Google Search Techniques
What Global mailing lists are available?

Information for New Users:

Connecting my iOS device to campus wireless
Students: Does the Helpdesk provide discount copies of Microsoft Office?

Network Folders:

Where can I store my data?

Printers:

Connecting to printers from an apple OSX 10.6

Software:

Compressing Pictures in Powerpoint 2010

VPN Instructions:

Windows 7 Vpn Configuration

WebTools:

Students: How do I get my 1098t form?
Students: How do I Enter or Submit a Timecard?
Students: How do I get a copy of an Unofficial Transcript?

The Cost of Printing

Winona Campus printers for January 2012 printed 244,968 pages, using 185,050 sheets of paper. The total number of individual print jobs was 48,301, which averages out to about 4 sheets of paper per job. Each page costs 2 cents to print, for a total cost of about $5000 for the month.

New TV's mounted in Hendrickson Hallway

We now have Large TV's mounted in Hendrickson Hallway that are available for group collaboration. You can connect to them via provided VGA or HDMI cables. Ethernet cables are provided for network connectivity.

How to compress images in PowerPoint 2010

In PowerPoint 2010 you can easily compress your images to drastically reduce the size of the PowerPoint presentation file.

When compressing the pictures, they are not damaged or changed in anyway. They are simply reduced in size. This makes it easier
to send via email and will runs faster when showing the ppt.

By compression your presentations it makes easier to share PPS or PPT files with your colleagues or to share the presentation on Internet presentation websites.

To compress an image in PowerPoint 2010 you just need to select the picture in the slide and then choose Picture tab in the top menu.

In Picture tab you can find a Compress button. Pressing that button while the image is selected will compress the image for you.

Once clicked, you will be prompted with a new dialog asking if you want to compress the selected image only or global compress.

Here you can click on Options to see additional settings to apply during compression. For example you can automatically perform basic compression on save or delete cropped areas of pictures (areas that are outside the slide, for example). Also, you can change the resolution for images inside the slide design.