Wednesday, June 19, 2013

HelpDesk Results for 2012/2013 Year

HelpDesk Results for 2012-2013 Fiscal Year

June 2012 - May 2013

 

Documented tickets to HelpDesk: 5779
Documented tickets Closed on First Contact: 3827
Documented tickets CoFC %:  66.2%
 
 
Winona Campus Results:
  • Tickets:     4542
  • CoFC:       2701
  • CoFC %:  59.5%
  • Winona CoFC Goal: 58%
  • Staff that achieved this goal listed by quantity of documented tickets
    • Brian Behling 69%, Tom Plante76%, John Uhal 64%, Owen Kuemerle 75%, Doug Leonard 65%, John Youngkrantz 63%, Amanda Frost 72%, David Corpstein 58%, Bridget Ryan 63%, Paul Thompson 70%, Jocelyn Thompson 69%, Lisa D'Aquisto 59%, Ryan Ballanger 63%, Heidi Johnson 61%, Stephanie Delveaux 60%, Lauren Peters 58%, Taylor Irish 62%, Cody Sprague 65%, Jeff Wieczorek 60%
  • 19 out of 39 or just under 50% of iT staff and TA's achieve the CoFC goal of 58% 
MPLS Campus Results:
  • Tickets: 1237
  • CoFC: 1126
  • CoFC%: 91%
  • Staff results: Mike Montgomery 82%, Doug Waller 99%, Alex Ajaluwa 91%, Lincoln Scully 93%