Tuesday, December 20, 2011

Helpdesk November Report















For full report, click here.
For results of helpdesk survey, click here.

Blackboard Upgrade January 5th, 6-8PM

In preparation for next semester, we will be applying a minor upgrade to Blackboard Learn. This update adds support for the latest versions of Firefox, Internet Explorer and Google Chrome. Blackboard has also included many bug fixes in this latest release. As we apply this update on January 5th, from 6-8PM Blackboard (courses.smumn.edu) will be unavailable.

Lab Reimage

Time permitting, most computer labs and classrooms on both the Winona Campus and Twin Cities Campus will be re-imaged over Christmas Break to clear out old profiles and speed up the log in process.

Touchscreen in SM8


We have a new HP 21" touchscreen in SM8. If this is something that you'd like to integrate in your classroom, come down and give it a whirl.

The New Look of Google mail and IE8

Internet Explorer 8 will not support the new look of google mail. You will have to update your browser to IE9 for full functionality.

Network outage on December 22nd

The Winona Campus iT staff will be replacing equipment over the lunch hour on December 22. This will affect direct communication between campuses and may affect IP phone service from off-campus.
Access from Winona to MPLS based servers (GoogleApps, AdAstra) will not be available.
Access from MPLS campus and the other TC campuses, to Winona servers Blackboard, WebTools, Tegrity, Office Logic (WebMail) email, etc.
Phone service between campuses might be affected as well. Off-campus to campus dialing should not be affected.
This outage is planned for one hour.
Off-campus usage of these services should not be affected.
HelpDesk and iT staff